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Resource Guide

Hotlines/24 hour Crisis Lines

  1. National Hotlines
  2. Massachusetts Samaritans: 24 hour Crisis Centers/Hotlines

Description of Hotline /Crisis Line services:

These services are generally toll-free, confidential phone lines which people can call 24/7 to speak to staff and /or trained volunteers in a time of crisis for support and advice. The services may include risk assessment, intervention, screening and referrals.

National Hotline Numbers

National Suicide Prevention Lifeline
1-800-273-TALK (8255)
www.suicidepreventionlifeline.org

National Hopeline Network
1-800-SUICIDE (784-2433)

Youth Crisis Line (Nine Line)
1-800-999-9999

Trevor Project
1-800-850-8078
for gay, lesbian, transexual, bisexual youth
www.thetrevorproject.org

CONTACT USA is a network of crisis intervention and telephone helpline centers across the United States.

http://contactusa.org

Covenant House Nineline.
1-800-999-9999
The Covenant House crisis line, Nineline, provides free, confidential, and immediate intervention to kids and parents 24 hours a day through a toll-free number, 1-800-999-9999. Last year Nineline's trained staff received over 63,000 crisis calls. Almost 200 times a day, workers and volunteers talk with callers about all types of crises ... the breakup of relationships; problems with parents, school, or peers; parenting concerns; alcohol and substance abuse; health concerns; physical abuse; homelessness; and suicide. 
http://www.covenanthouse.org

CrisisLink supports those facing life crisis, trauma and suicide by providing communities with assistance and training, so they may better understand and respond to those needing support to cope with these life challenges.

http://www.crisislink.org

Girls and Boys Town National Crisis Hotline
The Girls and Boys Town National Hotline (1-800-448-3000 and TDD 1-800-448-1833) is a 24-hour crisis, resource and referral line. Accredited by the American Association of Suicidology, the Hotline is staffed by trained counselors who can respond to questions every day. Over the past decade, more than 5 million callers have found help at the end of the line. Girls and Boys Town also has an online chat room with counselors, available every Monday (except holidays) from 8 to 9 PM CST.
http://www.girlsandboystown.org

National Hopeline Network
1-800-SUICIDE (784-2433)
The National Hopeline Network brings the tremendous knowledge, skill and resources of existing crisis centers under the safety net of a single, easy-to-remember, toll-free telephone number. People in crisis generally don't have the energy or ability to take on a long search for help. The Hopeline Network helps make appropriate, critical services available to all, critical services available to all.

http://www.hopeline.com

National Runaway Switchboard.
The National Runaway Switchboard (1-800-TO BE SAFE) gives help to youth and their families by providing non-judgmental, confidential crisis intervention and local and national referrals through a 24-hour hotline. The National Runaway Switchboard is the federally designated national communication system for runaway and homeless youth, and receives more than 100,000 calls each year. The switchboard is available 24 hours a day throughout the United States and its territories, including Puerto Rico, the U.S. Virgin Islands, and Guam.

http://www.nrscrisisline.org

Suicide and Crisis Helplines around the World. This is the site of former Befrienders International, which is now maintained by Samaritans (UK and ROI). Provides access to suicide and crisis helplines in over 40 countries. The site is available in over 10 languages.
http://www.suicide-helplines.org/index.html

Teen Education and Crisis Hotline serves North Carolina's youth that are at risk for drug use/abuse, domestic violence, and suicide by providing prevention and education activities for youth and their parents.

http://www.teachhotline.org

Samaritans: Massachusetts 24 hour Crisis Intervention/Hotlines

Samaritans of Boston. Inc.
141 Tremont Street 7th Floor
Boston, MA 02111
Business Line: 617-536-2460
Fax: 617-247-0207
24 hour Crisis Hotline: 617-247-0220
Teen Line: 800-252-8336 (statewide)
www.samaritansofboston.org
The Samaritans is a non-denominational, not-for-profit volunteer organization dedicated to reducing the incidence of suicide by befriending individuals in crisis and educating the community about effective prevention strategies. The programs offered include: a 24/7 free, confidential helpline staffed by trained volunteers; a teen-to-teen peer support program through the toll free Samariteens helpline and Youth Speakers’ Bureau; Community Education and Outreach offered free of charge to groups desiring to learn more about risk factors, warning signs and suicide prevention strategies; Safe Place support groups offered free for people who have lost loved ones to suicide; and Lifeline a unique suicide prevention and intervention program offered in selected Eastern Massachusetts correctional facilities to equip inmates with befriending skills.

Samaritans Suburban West, Inc.
235 Walnut St.
Framingham, MA 01702
Phone: 508-872-1780
Fax: 508-875-4910
Hotline: 508- 875-4500
Services include a Crisis Center and Hotline (accessible statewide); education and training for professionals and schools; support for bereaved friends and family and public advocacy. Safe Place support groups for bereaved.

Samaritans of Merrimack Valley, Inc.
430 North Canal St.
Lawrence, MA 01840
Business phone: 978- 688-0030
Fax: 978-688-6009
Regional Hotline: 866-912-4673 (HOPE)
Teen Hotline: 888-767-8336 (SOS-TEEN)
Greater Lawrence: 978-688-6607
For information about volunteering, speaker requests, or the Safe Place Support Group, please call the business line.

Samaritans of Fall River/New Bedford, Inc.
PO Box 9642
Fall River, MA 02720-0011

Phone: 508- 673-9777

Fax: 508- 647-5001
Hotlines: 508-673-3777 / 508-999-7267 / 866-508-HELP

The Samaritans of Cape Cod and the Islands, Inc.
65 Town Hall Square
PO Box 65
Falmouth, MA 02541
Phone and Fax: 508-548-7999
Hotlines: 800-893-9900/508-548-8900

State Police: Crisis Intervention

MA State Police
Crisis Negotiation Team
450 Worcester Rd
Framingham, MA 01701
Emergency Phone: 508-820-2121
Can also be accessed by dialing 911 in case of emergency
Statewide crisis response for all ages. Police officers across the state trained in crisis negotiation and will be called to respond to a life- threatening situation.

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Suicide Prevention & Related Resource Links

Massachusetts Strategic Plan for Suicide Prevention

(c) Copyright 2005 by the Massachusetts Coalition for Suicide Prevention